This paper describes the steps and procedures used in applying a systems approach to the highway crash problem of Oakland County, Michigan, a representative metropolitan area county. Procedures by which citizen task forces utilized computerized crash data, surveys and other instruments to identify and prioritize traffic safety problems are summarized.

The steps in the implementation of a comprehensive traffic law enforcement program are described. These include public opinion studies, surveys of police traffic services, traffic court operations and public education programs. The principal activities and accomplishments of this national demonstration program are summarized.